Patient Experience Specialist

Northwestern Medicine; Naperville Township (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Service Representative to welcome patients, verify identities, and guide guests through visits at the Naperville clinic. You will check patients in and out, confirm demographics and insurance details, and register new patients as needed.

In this role you will collaborate with care teams to minimize wait times, answer questions, and maintain a clean waiting area. A high school diploma or GED is required, with 0–2 years in customer service; a bachelor’s

Qualifications

• High school diploma or GED equivalent.
• 0–2 years in a customer service position.

Responsibilities

• Communicates with patients and guests including greeting them upon arrival and providing information related to their visit.
• Checks in/out patients and confirms identity and demographics.
• Completes patient registration and collects co-pays or payments.
• Posts payments and assists with end-of-day cash procedures.
• Keeps waiting area clean and informs patients of delays or changes in appointment status.
• Schedules appointments and supports care teams as needed.

Skills

Customer service experience

Bilingual

Education

High school diploma or GED equivalent

Job description

Northwestern Medicine is seeking a Patient Service Representative to welcome patients, verify identities, and guide guests through visits at the Naperville clinic. You will check patients in and out, confirm demographics and insurance details, and register new patients as needed.

In this role you will collaborate with care teams to minimize wait times, answer questions, and maintain a clean waiting area. A high school diploma or GED is required, with 0–2 years in customer service; a bachelor’s