Medical Office Patient Services Specialist

Northwestern Medicine; Naperville (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Northwestern Medicine in Naperville seeks a Patient Services Representative to reflect NM's mission and maintain high standards of care. You will greet patients, register them, verify insurance, collect co-pays, and update records while protecting privacy and safety.

Your day includes answering phones, scheduling appointments, coordinating outside testing, and serving as a liaison between patients and the practice. A customer-service mindset and basic medical terminology knowledge are preferred.

Qualifications

• High school diploma or GED equivalent.
• 0–2 years of experience in a customer service position.
• Bachelor's degree preferred.
• 1–3 years prior physician office experience preferred.
• Working knowledge of medical terminology.

Responsibilities

• Greets patients and registers them, verifies insurance information and collects co-pays.
• Updates patient demographic and company information.
• Answers phone and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates scheduling of outside testing for patients.
• Serves as liaison between patient and practice.
• Provides back-up for scheduling appointments.
• Performs daily work to ensure patient safety and confidentiality.
• Completes daily reconciliation report to ensure charges are entered correctly.
• Pulls charts and readies them for next day appointments; files completed patient charts.
• Responds to medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.

Skills

Customer service

Phone etiquette

Education

High school diploma or GED

Bachelor's degree

Job description

Northwestern Medicine in Naperville seeks a Patient Services Representative to reflect NM's mission and maintain high standards of care. You will greet patients, register them, verify insurance, collect co-pays, and update records while protecting privacy and safety.

Your day includes answering phones, scheduling appointments, coordinating outside testing, and serving as a liaison between patients and the practice. A customer-service mindset and basic medical terminology knowledge are preferred.