Patient Experience Coordinator

Northwestern Medicine Central DuPage Hospital; Warrenville (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

Matching 401(k)

Medical, Dental and Vision coverage

Life insurance

Paid time off and Holiday pay

Job summary

Northwestern Medicine Central DuPage Hospital is hiring a Patient Service Representative to greet patients, check them in/out, collect payments, and manage registrations with a focus on outstanding customer service. This on-site role supports various hospital departments and requires strong communication and basic medical terminology knowledge.

Ideal candidates have a high school diploma (or GED) and 0–2 years of customer service experience; a Bachelor's degree and healthcare exposure are a

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience preferred.

Responsibilities

• Greet patients and guests, confirm identity, and provide visit-related information.
• Handle check-in/check-out functions and update patient demographics/insurance details.
• Collect co-payments and payments; post payments and close out daily cash drawer.
• Maintain waiting area cleanliness and inform patients of delays or changes in status.
• Assist with patient registration and consent processes as needed.
• Float to other clinics if required and perform other duties as assigned.

Skills

Customer service

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine Central DuPage Hospital is hiring a Patient Service Representative to greet patients, check them in/out, collect payments, and manage registrations with a focus on outstanding customer service. This on-site role supports various hospital departments and requires strong communication and basic medical terminology knowledge.

Ideal candidates have a high school diploma (or GED) and 0–2 years of customer service experience; a Bachelor's degree and healthcare exposure are a