Patient Experience Specialist

Northwestern Medicine; Glen Ellyn (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Services Representative in Glen Ellyn, IL to greet patients, register them, verify insurance, and collect co-pays. You will also answer phones, schedule appointments, and coordinate outside testing while maintaining patient confidentiality.

The role emphasizes accurate data entry, effective communication with patients and staff, and providing high levels of customer service in a clinical setting.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience preferred.
• Bachelor’s degree preferred.
• 1–3 years of physician office experience is a plus.
• Working knowledge of medical terminology is a plus.

Responsibilities

• Greets patients and registers them, verifies insurance information and collects co-pays and balances.
• Obtains and updates patient demographic information.
• Answers phone and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates scheduling of outside testing for patients.
• Serves as liaison between patient and practice.
• Provides back-up for scheduling appointments.
• Maintains patient confidentiality and safety.

Skills

Customer service

Education

High school diploma or GED

Job description

Northwestern Medicine is seeking a Patient Services Representative in Glen Ellyn, IL to greet patients, register them, verify insurance, and collect co-pays. You will also answer phones, schedule appointments, and coordinate outside testing while maintaining patient confidentiality.

The role emphasizes accurate data entry, effective communication with patients and staff, and providing high levels of customer service in a clinical setting.