Cardiology Patient Services Specialist

Northwestern Medicine; Winfield (IL); On-site; USD 40,000 - 48,000; Full time

Job summary

Northwestern Medicine in Winfield, IL is seeking a Patient Service Representative to support patient check-in and check-out, verify identities and explain visit details. You will be the first point of contact, delivering courteous service to patients and guests.

The role requires handling payments, registering patients, and updating demographic and insurance information, while maintaining a clean, welcoming front desk environment and coordinating appointments as needed.

Qualifications

• High school diploma or GED required.
• 0–2 years in a customer service role.
• Bachelor’s degree preferred.
• Previous healthcare experience preferred.
• Working knowledge of medical terminology preferred.
• Bilingual abilities preferred.

Responsibilities

• Greet patients and guests, confirm identity, and provide visit information.
• Complete check-in and check-out functions.
• Update patient demographics and insurance information.
• Register patients as needed and obtain necessary consents.
• Collect co-pays and other payments; post payments and close cash drawer at end of day.
• Keep waiting area clean and comfortable.
• Inform patients of delays or changes in appointments.
• Schedule and coordinate appointments; float to other ICCs as needed.

Skills

Customer service

Bilingual

Medical terminology

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine in Winfield, IL is seeking a Patient Service Representative to support patient check-in and check-out, verify identities and explain visit details. You will be the first point of contact, delivering courteous service to patients and guests.

The role requires handling payments, registering patients, and updating demographic and insurance information, while maintaining a clean, welcoming front desk environment and coordinating appointments as needed.