Patient Experience Specialist

Summit Health Management; Livingston (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD in New Jersey is seeking a friendly front desk associate to greet visitors, manage registration, and deliver excellent customer service in a fast-paced medical office.

You will handle scheduling, billing, insurance verifications, and file management while coordinating with clinicians and staff to maintain smooth patient flow. This full-time role offers competitive hourly pay and opportunities for growth within VillageMD.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Answers telephone promptly, directs calls, takes accurate messages, and demonstrates etiquette.
• Informs patients of delays in physician schedules and assists with patient comfort.
• Posts self-pay charges, collects payments, reconciles daily payments, and provides receipts.

Skills

Customer service

English communication

Multi-tasking

Organizational skills

Medical terminology

Computer literacy

Education

High School Diploma/GED

Associate Degree preferred

Tools

EHR

Practice Management System

Windows-based software

Job description

VillageMD in New Jersey is seeking a friendly front desk associate to greet visitors, manage registration, and deliver excellent customer service in a fast-paced medical office.

You will handle scheduling, billing, insurance verifications, and file management while coordinating with clinicians and staff to maintain smooth patient flow. This full-time role offers competitive hourly pay and opportunities for growth within VillageMD.