Patient Experience Specialist — Front Desk & Scheduling

Summit Health Management; Livingston (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a detail-oriented Registration Specialist in Livingston, NJ. You will greet and register patients, manage queues, handle insurance verifications, and schedule appointments with accuracy.

The role emphasizes excellent customer service, clear communication, and efficient, compliant patient flow across multiple office sites. Responsibilities include processing payments, updating demographics, and supporting pre-authorizations, while maintaining professional interactions with

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greet visitors, patients, and families professionally and direct them appropriately.
• Maintain an efficient patient flow through registration and provide excellent customer service.
• Answer the telephone, direct calls appropriately, take accurate messages and deliver to the appropriate person.
• Inform patients of delays and assist with patient comfort.
• Post self-pay charges, collect payments, and reconcile daily payments.
• Open/close batches, reconcile collections, prepare deposits and document corrections.
• Scan insurance cards, perform insurance verifications, and update patient accounts.
• Update patient demographics, insurance, HIPAA forms and financial waivers.
• Schedule appointments accurately per guidelines and manage waitlists.
• Schedule and enter orders for diagnostic tests and procedures; coordinate workflows.
• Coordinate pre-authorizations and referrals in systems.
• Communicate issues to Office Supervisor promptly.
• Perform clerical duties; flexible to cover other locations.

Skills

Customer service

Multitasking

English communication

Education

High School diploma/GED

Associate degree preferred

PSR experience preferred

Tools

EHR

Practice Management System

Windows OS

Job description

VillageMD is seeking a detail-oriented Registration Specialist in Livingston, NJ. You will greet and register patients, manage queues, handle insurance verifications, and schedule appointments with accuracy.

The role emphasizes excellent customer service, clear communication, and efficient, compliant patient flow across multiple office sites. Responsibilities include processing payments, updating demographics, and supporting pre-authorizations, while maintaining professional interactions with