Patient Service Representative Allouez

Prevea Health; Green Bay (WI); On-site; USD 22,000 - 28,000; Full time

Job summary

Prevea Health in Green Bay, Wisconsin, is seeking a full-time Patient Service Representative to welcome, register and schedule patients and visitors, creating a positive first impression.

The PSR acts as a liaison between patients and medical staff, coordinates communications via phone, in person, or MyPrevea, verifies demographics and insurance, and handles financial inquiries including copays and balances.

Qualifications

• High School Diploma or GED required.
• 1-3 years of experience in customer service, insurance and/or healthcare.
• Ability to coordinate communication between patients, staff and providers.
• Excellent telephone and computer skills with professional speaking abilities.

Responsibilities

• Welcome, register, and schedule patients and visitors in a friendly and positive manner.
• Act as liaison between patients and medical staff.
• Obtain and confirm demographic and insurance information.
• Route medical inquiries and messages to appropriate parties.
• Assist patients with financial inquiries, including policies and payments.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and deposits to appropriate staff.

Skills

Customer service

Telephone skills

Computer skills

Communication skills

Education

High School Diploma or GED

Tools

MyPrevea

Job description

JOB REQUIREMENTS: Back Patient Service Representative - Allouez #26-484

Green Bay, Wisconsin, United States Apply X Facebook LinkedIn Email Copy

Location Allouez-005 Description This position is full-time, 40-hours

per week. Itis full-time benefit eligible. Patient Service

Representative Come work where we specialize in you! We have nearly

2,000 reasons for you to consider a career with Prevea Health-theyre

our employees. We're an organization that values kindness,

responsibility, inclusivity, wellness and inspiration. At Prevea, we

provide continuous education, training and support so every member of

the team contributes to our success. Together we are the best place to

get care and the best place to give care. Job Summary The Patient

Service Representative (PSR) role at Prevea Health is responsible for

welcoming, registering, and scheduling patients and/or visitors in a

friendly and positive manner. This position acts as a liaison between

patients and medical staff. The Patient Service Representative (PSR) is

responsible for creating a positive first impression for anyone who uses

Prevea Health services, whether over the phone, in person, or through

MyPrevea. What you will do Coordinate communication between patients,

family members, medical staff, providers, and administrative staff via

phone, in person, or through MyPrevea. Obtain and confirm accurate

demographic and insurance coverage information. Route medical inquiries,

complaints & messages to appropriate parties. Assist patients and

callers with financial inquiries, including policies, insurance,

Payments, And Other Financial Needs. Collect Required Payments,

including co-payments, outstanding balances, and payments due at the

time of service. Complete necessary account, referral, and claim edit

workflows and maintenance in assigned work queues Schedule and confirm

patient appointments. Provide accurate daily batch and/or deposits to

Appropriate Staff For Processing. Education Qualifications High School Diploma and/or GED Required Experience Qualifications 1-3 years

Experience in customer service, insurance and/or healthcare setting

Preferred Skills And Abilities Display Proficient Telephone And Computer skills with clear and professional speaking abilities. Able to provide

exceptional customer service by assessing patient needs, meeting quality

standards, and evaluating satisfaction. Capable of being empathetic and

responsive to patient's needs by actively listening, asking appropriate

questions, and continually looking for ways to provide assistance. Able

to efficiently multi-task and adapt to fast-paced environments with

frequently changing protocols and processes. Capable of effectively and

positively interacting with staff members throughout the company.

Promote teamwork and provide a supportive environment

Prevea is an Equal Employment Opportunity/Affirmative Action employer