Patient Experience Specialist

Cleveland Clinic; Fort Lauderdale (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Cleveland Clinic Weston Hospital is seeking a Patient Service Specialist to deliver an exceptional patient and visitor experience from arrival to departure. You will handle scheduling, pre-registration, MyChart enrollment and visit preparation, while upholding our patient-first service standard.

Ideal candidates have a High School Diploma or GED (or higher), strong communication skills, and proficiency with PC windows applications; bilingual Spanish is a plus.

Qualifications

• High School Diploma or GED with two years of patient registration/appointment experience, or
• an Associate’s Degree with one year of experience, or a Bachelor’s Degree.
• Working knowledge of PC window applications to input and retrieve data.
• Ability to perform basic math for insurance co-pays.
• Excellent communication and organizational skills.

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcoming environment and ensure stellar patient experiences.
• Perform patient registration, visit preparation, scheduling, insurance verification and co-pay collection.
• Educate patients on MyChart and Appointment Pass; follow up on inquiries.
• Support front-end technology to aid caregivers and providers.
• Enter and maintain confidential patient information.
• Process the day’s workflow.

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

PC window applications

MyChart

Medical office software

Job description

Cleveland Clinic Weston Hospital is seeking a Patient Service Specialist to deliver an exceptional patient and visitor experience from arrival to departure. You will handle scheduling, pre-registration, MyChart enrollment and visit preparation, while upholding our patient-first service standard.

Ideal candidates have a High School Diploma or GED (or higher), strong communication skills, and proficiency with PC windows applications; bilingual Spanish is a plus.