Patient Experience & Scheduling Specialist

Cleveland Clinic; Great Barrington (MA); On-site; USD 37,000 - 48,000; Full time

Job summary

Cleveland Clinic Fairview Hospital in Cleveland is seeking a Patient Service Specialist to deliver outstanding patient experiences in the Administration-Ambulatory Operations department. You will handle registration, scheduling, insurance verification and front-end services, ensuring a welcoming, efficient visit for every patient.

This role emphasizes HEART model for issue resolution, patient education, and use of MyChart and front-end technology.

Qualifications

• High School Diploma or GED with 2 years of experience OR an Associate’s Degree with 1 year OR a Bachelor’s Degree.
• Demonstrated experience in providing exceptional customer services and conflict resolution.

Responsibilities

• Provide comprehensive, proactive patient-first experiences for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcoming and professional environment for patients.
• Register patients, verify insurance, schedule visits and manage records.
• Explain patient estimates and assist with financial counseling needs.
• Promote use of front-end technology and MyChart to patients.

Skills

Customer service

Conflict resolution

Typing 30 wpm

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

MyChart

Job description

Cleveland Clinic Fairview Hospital in Cleveland is seeking a Patient Service Specialist to deliver outstanding patient experiences in the Administration-Ambulatory Operations department. You will handle registration, scheduling, insurance verification and front-end services, ensuring a welcoming, efficient visit for every patient.

This role emphasizes HEART model for issue resolution, patient education, and use of MyChart and front-end technology.