Patient Experience Specialist: Front Desk & Scheduling

Cleveland Clinic; Wooster (AR); On-site; USD 21,000 - 30,000; Full time

Job summary

Join Cleveland Clinic’s Wooster Family Health Center and contribute to a patient-centered experience. In this role you welcome patients, collect co-pays, complete visit preparations, assist with kiosk use and MyChart enrollment, and collaborate with physicians to ensure a smooth checkout process.

This position supports scheduling, pre-registration and interpreter services while upholding the highest standards of care and patient service in a fast-paced ambulatory setting.

Qualifications

• High School Diploma or GED and two years of patient registration, appointment scheduling, insurance processing or customer service.
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree
• Working knowledge of PC Windows applications
• Ability to perform basic math to process insurance co-pays

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Welcome and check in patients, collect co-pays, complete visit preparations, assist with kiosk use, and support scheduling, pre-registration and MyChart enrollment.
• Partner closely with physicians to ensure a smooth and efficient checkout process.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Epic

MyChart

Windows PCs

Job description

Join Cleveland Clinic’s Wooster Family Health Center and contribute to a patient-centered experience. In this role you welcome patients, collect co-pays, complete visit preparations, assist with kiosk use and MyChart enrollment, and collaborate with physicians to ensure a smooth checkout process.

This position supports scheduling, pre-registration and interpreter services while upholding the highest standards of care and patient service in a fast-paced ambulatory setting.