Patient Experience Specialist

Cleveland Clinic; Pompano Beach (FL); On-site; USD 22,000 - 33,000; Full time

Job summary

Cleveland Clinic in Florida seeks a Patient Service Specialist to deliver exceptional front-end patient care. You will handle registration, scheduling, insurance verification and co-pays, while guiding patients through MyChart and appointment processes.

Shifts run Monday-Friday 8:00 AM–5:30 PM with occasional rotating Monday/Wednesday 10:30 AM–7:00 PM. Travel to North Broward sites may be required to meet patient needs.

Qualifications

• High School Diploma or GED with 2+ years in patient registration, scheduling, insurance processing or customer service
• Associate’s Degree with 1+ year experience or Bachelor’s Degree
• Proficiency with Windows PC applications and basic math for co-pays

Responsibilities

• Provide front-end support for Parkland Primary Care Office and Physical Therapy
• Register patients, schedule visits and assist with insurance verification and co-pays
• Triage patient inquiries and ensure a welcoming, professional environment
• Assist with MyChart enrollment and patient outreach for upcoming appointments
• Travel to North Broward sites as needed during shifts
• Support process improvements and maintain high patient satisfaction

Skills

Communication

Organizational skills

Bilingual Spanish

Typing 30 WPM

Customer service

Medical terminology (preferred)

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Windows PC applications

Medical office system

Job description

Cleveland Clinic in Florida seeks a Patient Service Specialist to deliver exceptional front-end patient care. You will handle registration, scheduling, insurance verification and co-pays, while guiding patients through MyChart and appointment processes.

Shifts run Monday-Friday 8:00 AM–5:30 PM with occasional rotating Monday/Wednesday 10:30 AM–7:00 PM. Travel to North Broward sites may be required to meet patient needs.