Patient Service Specialist - Front End

Cleveland Clinic; Fort Lauderdale (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Cleveland Clinic Weston Hospital is seeking a Patient Service Specialist to deliver an exceptional patient and visitor experience from arrival to departure. You will handle scheduling, pre-registration, MyChart enrollment and visit preparation, while upholding our patient-first service standard.

Ideal candidates have a High School Diploma or GED (or higher), strong communication skills, and proficiency with PC windows applications; bilingual Spanish is a plus.

Qualifications

• High School Diploma or GED with two years of patient registration/appointment experience, or
• an Associate’s Degree with one year of experience, or a Bachelor’s Degree.
• Working knowledge of PC window applications to input and retrieve data.
• Ability to perform basic math for insurance co-pays.
• Excellent communication and organizational skills.

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcoming environment and ensure stellar patient experiences.
• Perform patient registration, visit preparation, scheduling, insurance verification and co-pay collection.
• Educate patients on MyChart and Appointment Pass; follow up on inquiries.
• Support front-end technology to aid caregivers and providers.
• Enter and maintain confidential patient information.
• Process the day’s workflow.

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

PC window applications

MyChart

Medical office software

Job description

Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, all while consistently providing patient-centered healthcare. As part of Cleveland Clinic’s Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale and Florida regions. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.
A caregiver in this position works 7:15am to 5:30pm.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Support front-end technology utilization to promote understanding and comfort levels in use by caregivers and providers.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Conduct follow-ups to MyChart, web appointment inquiries and outreach to patients informing them of upcoming routine checkups.
• Process the workflow for the day.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree
• Working knowledge of PC window applications sufficient to input and retrieve data
• Ability to perform basic math sufficient to process insurance co-pays
• Excellent communication and organizational skills

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
• Medical office system experience
• Customer service experience in a medical setting
• Bilingual Spanish language skills

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.