Evening Patient Experience Specialist — Part-Time

Cleveland Clinic; Twinsburg (OH); On-site; USD 22,000 - 30,000; Part time

Job summary

Cleveland Clinic Twinsburg Family Health and Surgery Center is hiring a Patient Service Specialist to guide patients and visitors from check-in through visit preparation. You will handle scheduling, pre-registration, MyChart enrollment and provide a welcoming, efficient experience.

You will use the HEART model to triage and resolve issues, manage insurance verification and co-pay collection, and ensure accurate patient information while maintaining confidentiality in a fast-paced environment.

Qualifications

• High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR Associate’s Degree and 1 year of experience
• OR Bachelor’s Degree

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co‑pay collection and scheduling.
• Enter and maintain confidential patient information.
• Educate patients on MyChart and Appointment Pass.

Skills

Patient registration

Appointment scheduling

Insurance verification

Customer service

Education

High School Diploma/GED

Associate’s Degree

Bachelor’s Degree

Job description

Cleveland Clinic Twinsburg Family Health and Surgery Center is hiring a Patient Service Specialist to guide patients and visitors from check-in through visit preparation. You will handle scheduling, pre-registration, MyChart enrollment and provide a welcoming, efficient experience.

You will use the HEART model to triage and resolve issues, manage insurance verification and co-pay collection, and ensure accurate patient information while maintaining confidentiality in a fast-paced environment.