Patient Access & Experience Specialist

Cleveland Clinic; Cleveland (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Main Campus is hiring a Patient Service Specialist to deliver a patient-first experience across registration, scheduling and triage. You will work Monday–Friday with hours that vary between mornings and early evenings, contributing to a world-class care environment.

Ideal candidates will have a high school diploma or GED with experience, or an associate’s/bachelor’s degree with varying requirements. Knowledge of MyChart is a plus.

Qualifications

• Minimum education includes high school diploma or GED with relevant experience.
• Alternative: an associate’s degree with one year of experience.
• Or a bachelor’s degree may substitute for experience.

Responsibilities

• Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.
• Investigate, triage and resolve patient issues using the HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling and interpreter services coordination.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Associate’s degree

Bachelor’s degree

Tools

MyChart

Appointment Pass

Job description

Cleveland Clinic Main Campus is hiring a Patient Service Specialist to deliver a patient-first experience across registration, scheduling and triage. You will work Monday–Friday with hours that vary between mornings and early evenings, contributing to a world-class care environment.

Ideal candidates will have a high school diploma or GED with experience, or an associate’s/bachelor’s degree with varying requirements. Knowledge of MyChart is a plus.