Patient Experience Specialist — Front Desk & Scheduling

Cleveland Clinic; Akron (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cleveland Clinic Akron General Hospital is seeking a Patient Service Specialist to welcome patients and manage check-in, co-pays, scheduling and MyChart enrollment. You will partner with physicians to ensure smooth checkout and a positive patient experience.

The role emphasizes registration, insurance verification and responsive service in a fast-paced environment, with opportunities for growth within Cleveland Clinic.

Qualifications

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service.
• OR an Associate’s Degree and one year of experience
• OR a Bachelor’s Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co-pays

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Customer service

Typing 30 wpm

Basic math

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

Epic experience

Job description

Cleveland Clinic Akron General Hospital is seeking a Patient Service Specialist to welcome patients and manage check-in, co-pays, scheduling and MyChart enrollment. You will partner with physicians to ensure smooth checkout and a positive patient experience.

The role emphasizes registration, insurance verification and responsive service in a fast-paced environment, with opportunities for growth within Cleveland Clinic.