Patient Experience Advocate

Cleveland Clinic; Chardon (OH); On-site; USD 22,000 - 29,000; Full time

Job summary

The Cleveland Clinic is seeking a Patient Service Specialist to deliver an exceptional, patient-first experience from arrival to departure. You will assist with phone triage, registration, insurance eligibility, co-pay collection, and scheduling, while guiding patients through MyChart and Appointment Pass. You will work days on Monday and Thursday from 7:45 a.m. - 4:15 p.m.

or 11:30 a.m. - 8:00 p.m., and Tuesday, Wednesday, and Friday from 7:45 a.m. - 4:15 p.m. or 8:30 a.m.

Qualifications

• High School Diploma or GED with 2 years in patient registration, appointment scheduling, insurance processing or customer service OR an Associate's Degree and 1 year experience OR a Bachelor's Degree
• Demonstrated experience in providing exceptional customer services and conflict resolution
• Typing ability (min. 30 WPM) or demonstrable keyboard skills

Responsibilities

• Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.
• Assist patients with phone triage, registration, insurance eligibility and co-pay collections.
• Register patients, verify insurance, schedule visits and coordinate interpreter services as needed.
• Explain and guide patients through MyChart and Appointment Pass; perform follow-ups as required.
• Enter and maintain confidential patient information; support MyChart outreach and education.

Skills

Customer service

Conflict resolution

Typing 30 wpm

PC keyboard skills

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Tools

MyChart

Appointment Pass

Job description

The Cleveland Clinic is seeking a Patient Service Specialist to deliver an exceptional, patient-first experience from arrival to departure. You will assist with phone triage, registration, insurance eligibility, co-pay collection, and scheduling, while guiding patients through MyChart and Appointment Pass. You will work days on Monday and Thursday from 7:45 a.m. - 4:15 p.m.

or 11:30 a.m. - 8:00 p.m., and Tuesday, Wednesday, and Friday from 7:45 a.m. - 4:15 p.m. or 8:30 a.m.