Patient Experience Specialist

Akron Children's; Canton (OH); On-site; USD 21,000 - 28,000; Part time

Job summary

Akron Children's is seeking a Patient Service Representative to provide front-desk support, greet patients, assist with visit preparation and manage co-pays, scheduling, and basic administrative tasks in a busy outpatient setting.

You will work at our on-site location in Canton, OH, coordinating with patients and families, ensuring HIPAA compliance, and maintaining orderly front desk operations while delivering a positive patient experience.

Qualifications

• High school diploma or equivalent required.
• Experience in an office setting preferred, healthcare a plus.
• Familiarity with scheduling systems and computer basics.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks and basic math for co-payments.

Responsibilities

• Greet patients and families; respond to questions promptly and courteously.
• Perform front desk duties including visit preparation, check-in/out, and co-pay collection.
• Schedule patient visits and diagnostic testing.
• Manage third-party payors and collect co-pays.
• Maintain front desk inventory and ensure HIPAA compliance.

Skills

Customer service

Scheduling

HIPAA compliance

Microsoft Office

Medical terminology

Interpersonal skills

Organization

Math skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Akron Children's is seeking a Patient Service Representative to provide front-desk support, greet patients, assist with visit preparation and manage co-pays, scheduling, and basic administrative tasks in a busy outpatient setting.

You will work at our on-site location in Canton, OH, coordinating with patients and families, ensuring HIPAA compliance, and maintaining orderly front desk operations while delivering a positive patient experience.