Onsite Patient Experience & Scheduling Specialist

Akron Children's; Hudson (OH); On-site; USD 22,000 - 29,000; Full time

Job summary

Akron Children's is seeking a Patient Service Representative to provide a full range of front desk and patient-related services onsite in Hudson, OH. You will assist with visit preparation, schedule appointments, collect co-pays and maintain a welcoming, organized front desk environment.

The role emphasizes HIPAA compliance, strong customer service, and efficient use of Microsoft Office and scheduling systems to support clinical and administrative staff.

Qualifications

• High school diploma or equivalent required.
• Experience in a general office setting preferred.
• Experience in healthcare preferred.
• Experience with scheduling systems preferred.
• Knowledge of medical terminology preferred.
• Excellent interpersonal skills and strong organizational ability.
• Ability to perform basic math to process co-pays.
• Experience with Microsoft Office (Outlook, Excel, Word) preferred.

Responsibilities

• Greet patients and families, respond promptly and compassionately.
• Perform visit preparation, co-pay collection and patient tracking.
• Schedule patient visits or diagnostic testing using hospital procedures.
• Manage third-party payors and collection of co-pays.
• Handle clerical tasks such as faxing, copying, filing, and messages.
• Maintain front desk inventory and communicate needs to staff.
• Support smooth office operations by prioritizing workload.
• Ensure department appearance and waiting area cleanliness.
• Participate in cross-coverage of clerical duties as needed.
• Ensure HIPAA compliance.

Skills

Interpersonal skills

Organizational skills

Basic math

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Akron Children's is seeking a Patient Service Representative to provide a full range of front desk and patient-related services onsite in Hudson, OH. You will assist with visit preparation, schedule appointments, collect co-pays and maintain a welcoming, organized front desk environment.

The role emphasizes HIPAA compliance, strong customer service, and efficient use of Microsoft Office and scheduling systems to support clinical and administrative staff.