Patient Experience Specialist

Insight Global; Boston (MA); Hybrid; USD 31,684 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer matching

Paid sick leave

Job summary

A major healthcare staffing agency is looking for a Patient Representative in Boston. The role involves supporting Contact Center Operations at a cancer center, providing exceptional customer service, and assisting with scheduling. Candidates should demonstrate experience in professional settings and possess strong communication skills. This full-time position offers a hybrid work schedule and a competitive benefits package starting from the 31st day of employment.

Qualifications

• Experience in a professional work environment is required.
• New graduates are encouraged to apply.
• Strong commitment to patient or client satisfaction is essential.

Responsibilities

• Support Contact Center Operations and provide administrative support.
• Serve as a liaison for incoming calls to connect patients with appropriate groups.
• Training of new or less experienced staff.

Skills

Customer service orientation

Communication skills

Task management

Adaptability

Job description

A major healthcare staffing agency is looking for a Patient Representative in Boston. The role involves supporting Contact Center Operations at a cancer center, providing exceptional customer service, and assisting with scheduling. Candidates should demonstrate experience in professional settings and possess strong communication skills. This full-time position offers a hybrid work schedule and a competitive benefits package starting from the 31st day of employment.