Patient Representative

Insight Global; Boston (MA); Hybrid; USD 31,684 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer matching

Paid sick leave

Job summary

A major healthcare staffing agency is looking for a Patient Representative in Boston. The role involves supporting Contact Center Operations at a cancer center, providing exceptional customer service, and assisting with scheduling. Candidates should demonstrate experience in professional settings and possess strong communication skills. This full-time position offers a hybrid work schedule and a competitive benefits package starting from the 31st day of employment.

Qualifications

• Experience in a professional work environment is required.
• New graduates are encouraged to apply.
• Strong commitment to patient or client satisfaction is essential.

Responsibilities

• Support Contact Center Operations and provide administrative support.
• Serve as a liaison for incoming calls to connect patients with appropriate groups.
• Training of new or less experienced staff.

Skills

Customer service orientation

Communication skills

Task management

Adaptability

Job description

Patient Representative

Insight Global is looking for Patient Representatives to support Contact Center Operations of a major cancer center and research institution. The Patient Representative (PR) is the “first impression” a patient has of the institution and is critical to a patient’s experience and their entry into the client’s system. The PR supports scheduling and assists with training of new or less experienced staff. PRs work as a team to problem-solve, provide call center and administrative support, and collaborate with the goal of providing an excellent patient experience. The PR simultaneously works with various disciplines and serves as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disciplines.

Base pay range

$23.00/hr - $25.00/hr

Duration

6-month contract to hire (Potential extension after 6 months)

Schedule

• Monday-Friday
• 8AM-5PM
• Hybrid
• Full-Time schedule (Can't change the schedule so you can leave early or start later)

Must Haves

• Demonstrates experience in a professional work environment (any industry)
• Strong customer service orientation with a commitment to patient or client satisfaction
• Excellent verbal and written communication skills
• Ability to manage multiple tasks with urgency, flexibility, and attention to detail
• Eagerness to learn, adapt, and grow within a dynamic healthcare setting
• New Grads are encouraged to apply!

Plusses

• Prior experience in a patient-facing or healthcare-related role
• Exposure to scheduling or administrative coordination
• Previous experience in a hospital or healthcare environment

Compensation

$23/hr to $25/hr - Exact compensation may vary based on several factors, including skills, experience, and education.

Benefits

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative

Industries

Hospitals and Health Care