Remote Patient Reimbursement Specialist: Care & Support

KellyConnect | Contact Center Solutions; Horsham (PA); Remote; USD 20,264 - 24,659; Full time

Job summary

A leading contact center solutions provider seeks a Patient Support Reimbursement Specialist. The role involves assisting cancer patients with reimbursement processes. Candidates should have experience in a medical call center and possess strong communication and organizational skills. This full-time position is a remote opportunity, but residency within three hours of Horsham, PA, is required for occasional in-office attendance.

Qualifications

• Minimum 3 years of relevant experience required, medical call center experience preferred.
• Must be service-oriented and able to resolve patient/caregiver needs.
• Demonstrate empathy and excellent communication skills.

Responsibilities

• Perform reimbursement reconciliation activities for eligible patients.
• Maintain Salesforce records to track progress on expense submissions.
• Handle outbound calls to resolve discrepancies and request missing receipts.

Skills

Strong communication

Critical thinking

Organizational skills

Multi-tasking

Tools

Salesforce

Job description

A leading contact center solutions provider seeks a Patient Support Reimbursement Specialist. The role involves assisting cancer patients with reimbursement processes. Candidates should have experience in a medical call center and possess strong communication and organizational skills. This full-time position is a remote opportunity, but residency within three hours of Horsham, PA, is required for occasional in-office attendance.