Call Center Representative (1st shift ) Onsite in Boston

Hire Partnership; Boston (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Hire Partnership is seeking an Experienced Call Center Representative for a Healthcare Call Center in Boston. This onsite, first-shift role runs 7am–6pm on Sundays, with Saturdays and Wednesdays off, and is Temp-to-Hire.

You will handle high-volume patient calls, document interactions in real time, and safeguard patient information in a HIPAA-compliant environment. Requires 2+ years of call center experience, strong communication, multitasking, and accurate typing.

Qualifications

• 2+ years of call center or high-volume customer service experience.
• Experience handling complex or sensitive customer interactions.
• Excellent verbal communication and professional phone presence.
• Strong multitasking and problem-solving skills.
• Accurate typing skills with the ability to document while speaking.
• Strong attention to detail, spelling, and grammar.
• Reliable with a consistent work history and professional judgment.

Responsibilities

• Manage a high volume of inbound patient calls with professionalism and compassion.
• Provide accurate information, guidance, and support to patients and callers.
• Document interactions thoroughly and in real time.
• Navigate multiple systems efficiently while maintaining call quality.
• Handle sensitive information with strict confidentiality (HIPAA awareness).
• De-escalate concerns and resolve issues effectively.
• Collaborate with internal teams to ensure timely patient support.

Skills

Call center experience

Customer service

Communication

Multitasking

Attention to detail

HIPAA awareness

Tools

CRM software

Healthcare databases

Job description

Position Overview

Experienced Call Center Representative — Healthcare Call Center (1st Shift) onsite in Boston Schedule:, 7am-6pm including every Sunday Days Off: Saturday and Wednesday off Pay: $21–$24 per hour Job Type: Temp-to-Hire Location: Onsite

Job Description

A well-established healthcare organization is seeking experienced Customer Service Representatives to join its high-volume call center team. This role is ideal for professionals with a strong background in customer service or healthcare support who can confidently manage complex patient interactions while maintaining accuracy, empathy, and professionalism.

Key Responsibilities

• Manage a high volume of inbound patient calls with professionalism and compassion
• Provide accurate information, guidance, and support to patients and callers
• Document interactions thoroughly and in real time
• Navigate multiple systems efficiently while maintaining call quality
• Handle sensitive information with strict confidentiality (HIPAA awareness)
• De-escalate concerns and resolve issues effectively
• Collaborate with internal teams to ensure timely patient support

Required Qualifications

• 2+ years of call center or high-volume customer service experience
• Demonstrated experience handling complex or sensitive customer interactions
• Excellent verbal communication and professional phone presence
• Strong multitasking and problem-solving skills
• Accurate typing skills with the ability to document while speaking
• Strong attention to detail, spelling, and grammar
• Proven reliability and consistent work history
• Professional maturity and sound judgment

Preferred Qualifications

• Healthcare, medical office, or patient support experience
• Familiarity with medical terminology
• Experience working with electronic systems or multiple databases
• Previous experience in a regulated or confidential environment

Equal Opportunity and Diversity Statement

Hire Partnership is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill. #INDHOT