Healthcare Customer Experience Specialist

Direct Staffing Inc; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

Year-end bonus program

Portable 401(k) plans

Access to continuing education

Job summary

A leading staffing agency in Phoenix is seeking a customer service representative to support the service center by responding to inquiries and complaints, educating clients on benefit programs, and ensuring high-quality service delivery. Candidates should possess a High School diploma and at least one year of experience in a high-volume call center or managed care environment. This position offers opportunities to improve processes and work collaboratively with a team.

Qualifications

• Minimum of HS diploma or equivalent.
• 1+ years’ experience in high volume call center/customer service or managed care environment.

Responsibilities

• Receives and responds to customer inquiries and complaints.
• Prepares correspondence/documents in response to inquiries.
• Facilitates resolution of complaints through communication with appropriate parties.
• Educates customers on benefits programs and claims status.
• Balances inbound customer calls with prioritized projects.
• Works with team members to ensure outstanding customer service.
• Provides informational needs for care coordination of members.

Skills

Customer service

Multi-tasking

Communication

Education

High School diploma or equivalent

Job description

A leading staffing agency in Phoenix is seeking a customer service representative to support the service center by responding to inquiries and complaints, educating clients on benefit programs, and ensuring high-quality service delivery. Candidates should possess a High School diploma and at least one year of experience in a high-volume call center or managed care environment. This position offers opportunities to improve processes and work collaboratively with a team.