Patient Experience & Service Manager

Compass Group USA; Olympia (WA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Retirement Plan

Paid time off

Job summary

Morrison Healthcare, a Compass Group USA company, seeks a Patient Service Manager to coordinate patient experience activities and drive satisfaction metrics across the assigned system. You will monitor performance, facilitate surveys, and ensure regulatory compliance while engaging with clinical and administrative teams.

Ideal candidates bring hospitality and healthcare experience, strong coaching, and excellent organizational skills to support account retention and service excellence.

Qualifications

• HS diploma/GED or equivalent; a 4-year degree is preferred.
• 2-3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3-4 years in service-oriented operations.
• Good coaching and on-the-job training skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Coordinate patient experience activities across the assigned system.
• Monitors patient satisfaction initiatives to ensure client retention.
• Administers client surveys and responds promptly and effectively.
• Ensure compliance with CMS, JCAHO and related policies.
• Collaborate with hospital committees (Patient Satisfaction, Nursing, Admin).
• Develop and monitor department patient satisfaction action plans.

Skills

Coaching

Multitasking

Organizational skills

Customer service training

Communication

Education

HS diploma/GED or equivalent

4-year degree preferred

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Morrison Healthcare, a Compass Group USA company, seeks a Patient Service Manager to coordinate patient experience activities and drive satisfaction metrics across the assigned system. You will monitor performance, facilitate surveys, and ensure regulatory compliance while engaging with clinical and administrative teams.

Ideal candidates bring hospitality and healthcare experience, strong coaching, and excellent organizational skills to support account retention and service excellence.