Patient Experience Manager

Compass Healthcare; Olympia (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Retirement Plan

Health & Wellness Programs

Discount Marketplace

Identify Theft Protection

Pet Insurance

FSAs

Job summary

Morrison Healthcare, a Compass Healthcare company, is hiring a Patient Service Manager to coordinate patient experience activities across a health system. You will monitor satisfaction metrics, ensure regulatory compliance, and lead a team to achieve client objectives.

The role requires strong organizational and coaching skills, experience in service operations, and proficiency with Microsoft Office. Collaborate with on‑site leadership to drive performance and patient satisfaction improvements.

Qualifications

• HS diploma/GED or equivalent; 4 year degree preferred.
• 2–3 years in‑servicing experience in customer service training.
• 3–4 years experience in service‑oriented operations.

Responsibilities

• Coordinates and directs patient experience activities within the assigned system.
• Monitors patient satisfaction initiatives and ensures account retention.
• Administers client surveys and responds promptly to feedback.
• Ensures compliance with regulatory agencies (CMS, JCAHO).
• Participates in hospital committees related to patient satisfaction.
• Prepares and presents patient satisfaction reports to management.

Skills

Excellent organizational skills

Multi-tasking

Windows Office proficiency

Education

HS diploma/GED

4 year degree preferred

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Morrison Healthcare, a Compass Healthcare company, is hiring a Patient Service Manager to coordinate patient experience activities across a health system. You will monitor satisfaction metrics, ensure regulatory compliance, and lead a team to achieve client objectives.

The role requires strong organizational and coaching skills, experience in service operations, and proficiency with Microsoft Office. Collaborate with on‑site leadership to drive performance and patient satisfaction improvements.