Patient Experience Operations Lead

Compass Healthcare; Kansas City (KS); On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Flexible Time Off

Holiday Time Off

Job summary

Morrison Healthcare, a Compass Healthcare company, seeks a Patient Experience Manager to coordinate patient experience activities within hospital food service. You will track satisfaction initiatives and support account growth by linking dining services to patient and nursing satisfaction.

You will analyze data, train teams, and collaborate with on-site management to achieve service excellence and compliant operations across nationwide accounts.

Qualifications

• Associate degree with minimum 3 years of experience in food services, customer service training, or a related field, including at least two years of food service management experience; healthcare experience preferred.

Responsibilities

• Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population.
• Hires, directs, coaches, trains, and develop patient service team members.
• Comply with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations.
• Ensure patient services staff assist in achieving stated patient satisfaction goals.
• Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality and HIPAA regulations.
• Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs.
• Maintains and supports client satisfaction at a level that ensures account retention.
• Administers required client/customer surveys and responds in a timely and effective manner.
• Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs.
• Works closely with on-site management team to reach operational goals.
• Participates in weekly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize.
• Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success.
• Compose patient satisfaction reports as needed to management.
• Implement forms, data, and ensure standardization of Patient Solutions and Patient Experience program for departmental patient satisfaction operations success.
• Train designated on-site leaders on program standards and role expectations to ensure consistent execution and long-term sustainability

Skills

Team leadership

Coaching & training

Operational standards

Multitasking

Education

Associate degree in related field

Tools

Microsoft Office

EMR systems

Diet office software

Job description

Morrison Healthcare, a Compass Healthcare company, seeks a Patient Experience Manager to coordinate patient experience activities within hospital food service. You will track satisfaction initiatives and support account growth by linking dining services to patient and nursing satisfaction.

You will analyze data, train teams, and collaborate with on-site management to achieve service excellence and compliant operations across nationwide accounts.