Patient Experience & Culinary Excellence Manager

Compass Group USA; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Morrison Healthcare, a Compass Healthcare company, is seeking a Patient Experience Manager to drive patient satisfaction and retain key accounts in healthcare settings. This role involves coordinating surveys, reporting, and cross-functional collaboration with hospital leadership.

The ideal candidate brings 2–3 years in customer service training within hospitality/healthcare, strong coaching, and exceptional organizational skills to improve patient outcomes and service delivery.

Qualifications

• HS diploma/GED or equivalent; 4-year degree preferred.
• 2-3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3-4 years experience in service-oriented operations.
• Good coaching and on-the-job training skills.
• Excellent organizational skills and ability to multi-task.
• Proficient in Windows-based office software including Word, Excel, PowerPoint and Outlook.
• Exhibits initiative, responsibility, flexibility and leadership.
• Fiscal and budgetary skills.

Responsibilities

• Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit.
• Maintains and supports client satisfaction at a level that ensures account retention.
• Administers required client/customer surveys and responds in a timely and effective manner.
• Monitors and ensures compliance, progression, and follow-up of patient satisfaction initiatives.
• Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan.
• Participates in hospital committees as necessary (e.g., Patient Satisfaction Committee, Nursing, Administration).
• Ensures compliance with regulatory agencies (CMS, JCAHO).
• Increases regional patient satisfaction performance by promoting and monitoring progress.
• Maintains awareness of patient satisfaction updates and industry conditions.
• Works closely with on-site management to reach operational goals.
• Participates in monthly conference calls with PE Dept and operations management.

Skills

Customer service

Coaching

Organization

MS Office

Multitasking

Leadership

Initiative

Education

HS diploma/GED

Bachelor's degree preferred

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Morrison Healthcare, a Compass Healthcare company, is seeking a Patient Experience Manager to drive patient satisfaction and retain key accounts in healthcare settings. This role involves coordinating surveys, reporting, and cross-functional collaboration with hospital leadership.

The ideal candidate brings 2–3 years in customer service training within hospitality/healthcare, strong coaching, and exceptional organizational skills to improve patient outcomes and service delivery.