Patient Experience Manager – Healthcare Operations

Compass Tech; Olympia, Northern (WA, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Time Off Benefits

Job summary

Morrison Healthcare, a Compass Healthcare company, seeks a Patient Service Manager to coordinate patient experience activities across assigned systems. You will monitor satisfaction initiatives, ensure compliance with client, government, and corporate policies, and drive account retention while collaborating with on-site teams.

Ideal candidates have 2–3 years in-service training for customer service, hospitability/healthcare experience, and strong coaching and organizational skills.

Qualifications

• HS diploma or GED required, 4 year degree preferred.
• 2-3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3-4 years in service-oriented operations.
• Strong coaching and on-the-job training skills.
• Excellent organizational skills and ability to multi-task.

Responsibilities

• Tracks financial incentives, penalties, and reporting tied to patient satisfaction.
• Maintains client satisfaction to ensure account retention.
• Administers required client surveys and responds promptly.
• Monitors and follows patient satisfaction initiatives and compliance.
• Assists in developing department patient satisfaction action plans for accounts.
• Participates in hospital committees ( Patient Satisfaction, Nursing, etc.).
• Ensures CMS/JCAHO regulatory compliance and drives performance improvements.

Skills

Customer service training

Coaching

Organizational skills

MS Office

Education

HS diploma/GED

Bachelors preferred

Tools

Microsoft Office

Excel

Job description

Morrison Healthcare, a Compass Healthcare company, seeks a Patient Service Manager to coordinate patient experience activities across assigned systems. You will monitor satisfaction initiatives, ensure compliance with client, government, and corporate policies, and drive account retention while collaborating with on-site teams.

Ideal candidates have 2–3 years in-service training for customer service, hospitability/healthcare experience, and strong coaching and organizational skills.