Patient Experience Manager — Healthcare Services

Compass Group USA; Olympia (WA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Medical, Dental, Vision

Job summary

Morrison Healthcare, part of Compass Group, is hiring a Patient Service Manager to coordinate patient experience activities within a hospital system. You will monitor satisfaction initiatives, ensure policy compliance, and drive account retention while working with on-site teams and committees.

The role requires experience in customer service training, healthcare familiarity, and strong organizational skills. Full-time and part-time opportunities are available with comprehensive benefits.

Qualifications

• HS diploma or GED; 4-year degree preferred.
• 2-3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3-4 years experience in service-oriented operations.
• Good coaching and on the job training skills.
• Excellent organizational skills and ability to multi-task.

Responsibilities

• Coordinates and directs patient experience activities within the assigned system.
• Monitors patient satisfaction initiatives and reporting for the unit.
• Ensures compliance with client, government, corporate and division policies.
• Prepares and analyzes patient satisfaction reports as needed for management.
• Develops and monitors department/unit patient satisfaction action plans to meet account needs.
• Participates in hospital committees related to patient satisfaction and administration.

Skills

Customer service

Coaching

Multi-tasking

Organizational skills

Training

Education

HS diploma/GED or 4-year degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Morrison Healthcare, part of Compass Group, is hiring a Patient Service Manager to coordinate patient experience activities within a hospital system. You will monitor satisfaction initiatives, ensure policy compliance, and drive account retention while working with on-site teams and committees.

The role requires experience in customer service training, healthcare familiarity, and strong organizational skills. Full-time and part-time opportunities are available with comprehensive benefits.