Patient Experience & Dining Services Lead

Compass Group USA; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Morrison Healthcare, a Compass Group USA company, is seeking a Patient Experience Manager to coordinate and direct patient experience activities across the assigned system. You will monitor patient satisfaction initiatives, ensure client retention, and lead continuous improvements in service delivery within healthcare settings.

The role requires strong organizational and coaching skills, experience in hospitality/healthcare service, and the ability to work with cross-functional teams and

Qualifications

• HS diploma/GED or equivalent combination of education and experience.
• 2-3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3-4 years experience in service-oriented operations.
• Good coaching and on the job training skills required.
• Excellent organizational skills and ability to multi-task essential.
• Proficient in the use of Windows based office software including Microsoft Word, Excel, PowerPoint and Outlook.

Responsibilities

• Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit.
• Maintains and supports client satisfaction at a level that ensures account retention.
• Administers required client/customer surveys and responds in a timely and effective manner.
• Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives.
• Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan.
• Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee).
• Ensures compliance with all regulatory agencies (CMS, JCAHO).
• Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success.
• Maintains an awareness of the patient satisfaction updates and industry conditions.
• Works closely with on-site management team to reach operational goals.
• Participates on monthly conference calls with fellow Patient Experience Managers and operations management.
• Participates in all Patient Experience Department learning sessions including monthly educational webinars.
• Provides recognition for employee when programs are implemented with success.
• Responsible for preparation and implementation of specific development and training plans for patient satisfaction success.
• Compose patient satisfaction reports as needed to management.

Skills

Customer service training

Hospitality experience

Healthcare experience

Program management

Education

HS diploma/GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Windows-based Office software

Job description

Morrison Healthcare, a Compass Group USA company, is seeking a Patient Experience Manager to coordinate and direct patient experience activities across the assigned system. You will monitor patient satisfaction initiatives, ensure client retention, and lead continuous improvements in service delivery within healthcare settings.

The role requires strong organizational and coaching skills, experience in hospitality/healthcare service, and the ability to work with cross-functional teams and