Patient Experience Leader (Healthcare)

Compass Group USA; Rochester (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life Insurance/ AD&D

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts

Job summary

Morrison Healthcare, a Compass Group USA company, seeks a Patient Experience Manager to coordinate and direct patient experience activities across a health system. You will monitor patient satisfaction initiatives, ensure policy compliance, and drive improvement in client retention and patient outcomes.

Responsibilities include tracking performance metrics, administering surveys, and collaborating with on-site management and hospital committees to advance service quality and regulatory

Qualifications

• HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred.
• 2-3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3-4 years experience in service-oriented operations.
• Good coaching and on the job training skills required.
• Excellent organizational skills and ability to multi-task essential.
• Proficient in Windows-based office software including Microsoft Office, Word, Excel, PowerPoint and Outlook.

Responsibilities

• Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit.
• Maintains and supports client satisfaction at a level that ensures account retention.
• Administers required client/customer surveys and responds in a timely and effective manner.
• Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives.
• Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs.
• Participates in hospital committees as necessary (e.g., Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee).
• Ensures compliance with all regulatory agencies (CMS, JCAHO).
• Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress.

Skills

Coaching

Organizational skills

Multi-tasking

Customer service

Education

HS diploma/GED or equivalent; 4 year degree preferred

Tools

Microsoft Office Suite

Job description

Morrison Healthcare, a Compass Group USA company, seeks a Patient Experience Manager to coordinate and direct patient experience activities across a health system. You will monitor patient satisfaction initiatives, ensure policy compliance, and drive improvement in client retention and patient outcomes.

Responsibilities include tracking performance metrics, administering surveys, and collaborating with on-site management and hospital committees to advance service quality and regulatory