Patient Experience & Satisfaction Leader

Compass Healthcare; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Morrison Healthcare, a Compass Healthcare company, is seeking a Patient Experience Manager to coordinate and direct all patient experience activities within the assigned system. You’ll monitor patient satisfaction initiatives, negotiate improvements, and ensure compliance with CMS/JCAHO across sites.

Strong leadership and cross-functional collaboration are essential. Ideal candidates will have 2–3 years in customer service training within healthcare, and the ability to work with hospital

Qualifications

• Experience coordinating patient experience initiatives in a healthcare setting.
• Familiarity with patient satisfaction metrics and reporting.
• Ability to interact with hospital committees and leadership.

Responsibilities

• Coordinate and direct patient experience activities across the assigned system.
• Monitor patient satisfaction initiatives and ensure timely responses.
• Negotiate and manage action plans to improve client satisfaction and account retention.
• Collaborate with hospital committees (Patient Satisfaction, Nursing, Administration).
• Ensure compliance with CMS and JCAHO; liaise with on-site management to hit operational goals.
• Prepare patient satisfaction reports and develop training plans.

Skills

Patient experience

Healthcare operations

Data reporting

Regulatory compliance

Stakeholder management

Communication skills

Education

HS diploma/GED

4-year degree preferred

Tools

MS Office

Job description

Morrison Healthcare, a Compass Healthcare company, is seeking a Patient Experience Manager to coordinate and direct all patient experience activities within the assigned system. You’ll monitor patient satisfaction initiatives, negotiate improvements, and ensure compliance with CMS/JCAHO across sites.

Strong leadership and cross-functional collaboration are essential. Ideal candidates will have 2–3 years in customer service training within healthcare, and the ability to work with hospital