Patient Experience & Scheduling Specialist II

Stanford Health Care; Palo Alto (CA); Híbrido; USD 75.000 - 84.000; Jornada completa

Descripción de la vacante

Stanford Health Care is seeking a Patient Administrative Specialist II to join our outpatient front-office team in Palo Alto. The role focuses on patient registration, scheduling, insurance verification, and maintaining accurate records while delivering exceptional service.

You will handle inbound and outbound communications, coordinate referrals, and support daily clinic operations. The ideal candidate has strong communication skills and the ability to manage multiple priorities in a fast-paced

Formación

• High school diploma or GED required.
• Proficiency with Windows-based office software and basic EMR/clinic systems.
• Strong communication skills, both written and spoken.
• Ability to manage multiple priorities and provide excellent patient service.

Responsabilidades

• Greet patients, complete registration, verify insurance, and assist with scheduling and payments.
• Answer high volume of calls and route messages efficiently.
• Register patients and manage documentation and office workflows.
• Coordinate referrals and appointment scheduling with providers.
• Support front-office operations and orient new staff.

Conocimientos

Communication

Phone skills

Time management

Problem solving

Active listening

Customer service

Empathy

Educación

High school diploma or GED

Herramientas

Windows-based office software

Descripción del empleo

Stanford Health Care is seeking a Patient Administrative Specialist II to join our outpatient front-office team in Palo Alto. The role focuses on patient registration, scheduling, insurance verification, and maintaining accurate records while delivering exceptional service.

You will handle inbound and outbound communications, coordinate referrals, and support daily clinic operations. The ideal candidate has strong communication skills and the ability to manage multiple priorities in a fast-paced