Patient Admin Specialist II: Front Office & Scheduling

Stanford Health Care; Palo Alto (CA); On-site; CAD 50,000 - 55,000; Full time

Job summary

Stanford Health Care is seeking a Patient Administrative Specialist II to manage new patient coordination, surgery scheduling, and front office tasks in an outpatient clinic. The role includes greeting patients, verifying insurance, scheduling referrals, and handling high-volume calls to ensure smooth clinic operations.

The PAS II will support daily administrative tasks, orientation of new staff, and effective communication with patients and providers, contributing to exceptional patient

Qualifications

• High school diploma or GED equivalent.
• Knowledge of Windows-based office software, computers, and operating systems.
• Basic knowledge of medical terminology.

Responsibilities

• Greet patients, complete registration check-in & check-out, verify insurance information and answer questions about appointments, authorization, payments, billing, and schedules.
• Track and manage referrals and schedule appointments for patients in a timely manner per scheduling instructions and guidelines.
• Handle a significant volume of inbound and outbound patient calls, route messages, and manage patient correspondence.
• Welcome and orient new PAS staff members to best practices.

Skills

Windows knowledge

Phone proficiency

Time management

Customer service

Education

High school diploma or GED

Job description

Stanford Health Care is seeking a Patient Administrative Specialist II to manage new patient coordination, surgery scheduling, and front office tasks in an outpatient clinic. The role includes greeting patients, verifying insurance, scheduling referrals, and handling high-volume calls to ensure smooth clinic operations.

The PAS II will support daily administrative tasks, orientation of new staff, and effective communication with patients and providers, contributing to exceptional patient