Patient Experience & Scheduling Specialist

Baylor Scott & White Health; Woodway (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

PTO Day 1

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide essential administrative support in a physician office or clinic. You will assist patients with check-in/check-out, scheduling, and insurance verification, while handling phone inquiries and navigating billing processes.

The role emphasizes high-quality, patient-centered care, accurate data entry, and coordination with care teams.

Qualifications

• Education: HS Diploma/GED Equivalent.

Responsibilities

• Assist with patient duties: check-in/check-out, scheduling, insurance verification, and answering phones.
• Assist with patient registration and verify insurance information; direct patients to waiting areas.
• Accept payments and post charges using proper codes.
• Generate daily payment reports and reconcile cash drawer.
• Provide accurate patient, medical, financial or procedural information.
• Respond to routine inquiries about services and hours.
• Support medical records duties as requested.

Education

HS Diploma/GED Equivalent

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide essential administrative support in a physician office or clinic. You will assist patients with check-in/check-out, scheduling, and insurance verification, while handling phone inquiries and navigating billing processes.

The role emphasizes high-quality, patient-centered care, accurate data entry, and coordination with care teams.