Patient Experience & Scheduling Specialist

Baylor Scott & White Health; Temple (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Tuition Reimbursement

PTO accrual from Day 1

Job summary

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 1 to provide administrative support in a physician office or clinic setting. You will help with patient relations, check-in/check-out, scheduling, and insurance verification to ensure high-quality, patient-centered care.

Responsibilities include answering phones, processing payments, and assisting with medical records while delivering courteous service in a fast-paced environment.

Qualifications

• Education: HS Diploma or GED.
• Experience: Less than 1 year.

Responsibilities

• Assist with patient duties: check-in/check-out, scheduling, insurance verification, and answering phones.
• Assist with patient registration by collecting and verifying insurance information; update demographics in the system.
• Accept payments for physician/clinic services; post charges and generate daily payment reports.
• Provide accurate patient, medical, financial or procedural information to patients or approved outside entities.
• Discuss financial arrangements with patients when needed.
• Receive and direct phone calls; assist patients and visitors.
• Respond to routine inquiries concerning practice services, hours of operation, etc.
• Ensure patient complaints are handled appropriately.
• Assist with medical records duties as requested.
• Arrange follow-up visits and referral appointments.

Skills

Active listening

Interpersonal communication

Data entry

Education

High School Diploma or GED

Tools

Computer system

Job description

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 1 to provide administrative support in a physician office or clinic setting. You will help with patient relations, check-in/check-out, scheduling, and insurance verification to ensure high-quality, patient-centered care.

Responsibilities include answering phones, processing payments, and assisting with medical records while delivering courteous service in a fast-paced environment.