Patient Experience & Scheduling Specialist

Baylor Scott & White Health; Woodway (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Immediate eligibility for health and w

401(k) savings plan with dollar-for-d

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health in Texas is seeking a Patient Services Specialist 1 to provide essential front-desk and administrative support in a physician office or clinic. You will assist patients with check-in/check-out, schedule follow-ups, verify insurance, and answer phones to ensure smooth operations.

The role emphasizes accurate data entry, courteous communication, money handling, and coordinating referrals.

Qualifications

• Education at least high school diploma or GED.
• Experience in front-desk or clinical administration preferred.
• Ability to verify insurance information and collect payments when needed.

Responsibilities

• Assist with patient check-in and check-out and scheduling follow-ups.
• Verify patient insurance information and enter changes into the system.
• Answer phones, provide information, and direct patients to appropriate areas.
• Process payments according to guidelines and post charges in system.
• Support medical records duties as requested.

Skills

Patient relations

Check-in / Check-out

Scheduling

Insurance verification

Phone etiquette

Data entry

Education

HS Diploma / GED

Tools

Computer systems

Job description

Baylor Scott & White Health in Texas is seeking a Patient Services Specialist 1 to provide essential front-desk and administrative support in a physician office or clinic. You will assist patients with check-in/check-out, schedule follow-ups, verify insurance, and answer phones to ensure smooth operations.

The role emphasizes accurate data entry, courteous communication, money handling, and coordinating referrals.