Patient Access & Scheduling Specialist

Baylor Scott & White Health; Waco (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401k match

Tuition reimbursement

PTO from day 1

Job summary

Baylor Scott & White Health in Texas is seeking a Patient Services Specialist 1 to provide administrative support in a physician office or clinic. You will assist patients with check-in and check-out, scheduling, insurance verification, and answering phones to ensure high-quality, patient-centered care.

Under direct oversight, you will handle patient registration, collect demographics, post payments, and help with medical records duties as requested.

Qualifications

• High school diploma or GED.
• Less than 1 year of experience.
• Experience in healthcare, medical office, registration, scheduling, or customer service is preferred.

Responsibilities

• Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
• Assists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receives and directs phone calls. Assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

Skills

Customer service

Medical office

Registration

Scheduling

Data entry

Education

High School Diploma/GED

Job description

Baylor Scott & White Health in Texas is seeking a Patient Services Specialist 1 to provide administrative support in a physician office or clinic. You will assist patients with check-in and check-out, scheduling, insurance verification, and answering phones to ensure high-quality, patient-centered care.

Under direct oversight, you will handle patient registration, collect demographics, post payments, and help with medical records duties as requested.