Patient Experience & Scheduling Specialist

Beth Israel Lahey Health; Woburn (MA); On-site; USD 44,000 - 59,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Front Desk Clerk in Woburn, MA to be the first point of contact for patients and staff. You will perform registration, scheduling, co-pay collection, and appointment confirmations to ensure smooth patient flow and timely care.

The role emphasizes strong customer service, clear communication, and multitasking in a fast-paced healthcare environment. 40 hours per week, full-time, with eligibility for benefits.

Qualifications

• Education - High School Degree or GED
• Experience: A minimum of 1 year of experience in a high-volume customer service-related position.
• Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

Responsibilities

• Phone interactions with patients and staff
• Registration and scheduling tasks
• Co-pay collection and billing duties
• Appointment confirmation calls
• Maintain a positive patient experience and accurate records

Skills

Customer service

PC skills

Written & verbal communication

Multitasking

Education

High School Diploma or GED

Job description

Beth Israel Lahey Health is seeking a Front Desk Clerk in Woburn, MA to be the first point of contact for patients and staff. You will perform registration, scheduling, co-pay collection, and appointment confirmations to ensure smooth patient flow and timely care.

The role emphasizes strong customer service, clear communication, and multitasking in a fast-paced healthcare environment. 40 hours per week, full-time, with eligibility for benefits.