Patient Care Coordinator - Front Desk & Scheduling

Beth-Israel-Lahey-Health; Woburn (MA); On-site; USD 28,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health is seeking a frontline office representative for the Primary Care team in Woburn, MA. You will be the first impression for patients and staff, delivering excellent customer service while handling registrations, scheduling, and billing tasks.

The role requires 1 year of relevant experience, strong communication, and solid PC skills to ensure patients receive the right care at the right time.

Qualifications

• Education: High School Degree or GED.
• At least 1 year of experience in a high-volume customer service position.
• Strong customer service and communication skills; ability to multitask.
• Proficient PC skills and typing speed.

Responsibilities

• Handle phone interactions and patient inquiries.
• Register patients and schedule appointments.
• Process co-pays and billing transactions.
• Make appointment confirmation calls and support front desk operations.

Skills

Customer service

PC skills

Written communication

Verbal communication

Multitasking

Education

High School Diploma or GED

Job description

Beth Israel Lahey Health is seeking a frontline office representative for the Primary Care team in Woburn, MA. You will be the first impression for patients and staff, delivering excellent customer service while handling registrations, scheduling, and billing tasks.

The role requires 1 year of relevant experience, strong communication, and solid PC skills to ensure patients receive the right care at the right time.