Patient Experience Front Desk Specialist

Beth Israel Lahey Health; Danvers (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a frontline clerical team member in Danvers, MA. You will be the first impression in the office, handling calls, registration, scheduling, co-pay collection and billing, and appointment confirmations to ensure patients receive the right care at the right time.

The role requires strong customer service, PC skills, and the ability to multitask in a high-volume environment. High school diploma or GED is required, with at least 1 year of relevant experience.

Qualifications

• High School Degree or GED.
• Minimum of 1 year of experience in a high-volume customer service-related position.
• Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

Responsibilities

• Answer phone calls and greet patients and staff.
• Handle registration, scheduling, co-pay collection and billing, and appointment confirmations.
• Serve as a frontline representative to ensure a positive patient experience and accurate information.

Skills

Customer service

PC skills

Written and verbal communication

Multitasking

Education

High School Diploma or GED

Job description

Beth Israel Lahey Health is seeking a frontline clerical team member in Danvers, MA. You will be the first impression in the office, handling calls, registration, scheduling, co-pay collection and billing, and appointment confirmations to ensure patients receive the right care at the right time.

The role requires strong customer service, PC skills, and the ability to multitask in a high-volume environment. High school diploma or GED is required, with at least 1 year of relevant experience.