Patient Access & Scheduling Specialist

Beth Israel Lahey Health; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Reception Desk Representative in Boston, MA. You will be the first point of contact, handling in-person and phone interactions, scheduling appointments, and updating demographic and insurance information with accuracy.

The role requires strong customer service, active listening, and the ability to remain calm in stressful situations. You will work with physicians, nurses, and staff, using basic computer skills and following department guidelines.

Qualifications

• High School diploma or GED required. Associate's degree preferred.
• 1–3 years of related customer service experience.
• Excellent attention to detail and verbal communication.
• Medical terminology knowledge.
• Strong interpersonal skills and ability to work in a team.
• Basic computer skills and ability to navigate simple web-based apps.

Responsibilities

• Answers, screens, and processes incoming calls professionally.
• Greet, schedule, check in, and cancel patient appointments for multiple providers.
• Update patient demographics and insurance data at scheduling/check-in.
• Follow phone scripts and scheduling criteria per department guidelines.
• Diffuses challenging situations and escalates when needed.

Skills

Active listening

Problem solving

Customer service

Verbal communication

Keyboarding

Attention to detail

Interpersonal skills

Independent work

Computer literacy

Education

High School diploma or GED

Associate's degree preferred

Job description

Beth Israel Lahey Health is seeking a Reception Desk Representative in Boston, MA. You will be the first point of contact, handling in-person and phone interactions, scheduling appointments, and updating demographic and insurance information with accuracy.

The role requires strong customer service, active listening, and the ability to remain calm in stressful situations. You will work with physicians, nurses, and staff, using basic computer skills and following department guidelines.