Ambulatory Patient Services & Scheduling Specialist

Beth Israel Lahey Health; Iowa (LA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a patient services professional to join our team at the front desk. You will greet patients, handle check-in/registration, verify demographics, schedule appointments, and collect co-payments, while ensuring privacy and compassionate service.

You will coordinate referrals, support flow of patients through the practice, and assist with billing functions as needed. Prior healthcare/clinic exposure is preferred.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web based applications and MS Office (Outlook/Word/Excel/PowerPoint/Access).

Responsibilities

• Greets patients and visitors with courtesy, service, respect and privacy.
• Performs check in, registration, scheduling, verification of demographics and fiscal data using computer systems; collects co-payments.
• Schedules, reschedules and cancels appointments to accommodate patient and provider needs; obtains referrals.
• Monitors and supports patients and visitors entering and leaving the practice; facilitates flow and coordinates with staff.
• Check out and follow-up appointments; provides patient education materials as indicated.

Skills

Written Communications

Oral Communications

Customer Service

Team Work

Education

High School diploma or GED

Medical Admin Assistant Cert

Tools

Microsoft Office

Job description

Beth Israel Lahey Health is seeking a patient services professional to join our team at the front desk. You will greet patients, handle check-in/registration, verify demographics, schedule appointments, and collect co-payments, while ensuring privacy and compassionate service.

You will coordinate referrals, support flow of patients through the practice, and assist with billing functions as needed. Prior healthcare/clinic exposure is preferred.