Patient Access & Scheduling Specialist

Beth Israel Lahey Health; Billerica (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a front desk clerical associate in Massachusetts to be the first point of contact for patients. You will handle phone calls, patient registration, scheduling, co-pay collection, billing support, and appointment confirmations to ensure a smooth patient experience.

The role emphasizes high-volume customer service, accuracy, and clear communication, contributing to timely and accurate care delivery.

Qualifications

• Education - High School Degree or GED.
• Experience: A minimum of 1 year of experience in a high-volume customer service-related position.
• Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

Responsibilities

• Phone interactions.
• Registration and scheduling.
• Co-pay collection and billing.
• Appointment confirmation calls.

Skills

Customer service

PC skills

Written communication

Verbal communication

Multitasking

Education

High School Diploma or GED

Job description

Beth Israel Lahey Health is seeking a front desk clerical associate in Massachusetts to be the first point of contact for patients. You will handle phone calls, patient registration, scheduling, co-pay collection, billing support, and appointment confirmations to ensure a smooth patient experience.

The role emphasizes high-volume customer service, accuracy, and clear communication, contributing to timely and accurate care delivery.