Patient Support Specialist — Front Desk & Scheduling

Community Care Physicians; Alplaus (NY); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Recruitment bonus

Retention bonus

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid time off

Retirement plan

Business casual environment

Job summary

Community Care Physicians' Albany Family Medicine office is hiring a full-time Patient Support Specialist to join their team. This 40-hour week runs Monday–Friday 8:00am–4:30pm and offers a $1,000 recruitment/retention bonus.

The ideal candidate provides superior customer service in a medical setting, performs front-desk duties, schedules, verifies insurance, and maintains patient flow. Strong computer skills and confidentiality are important.

Qualifications

• High school graduate or equivalent; additional education desirable.
• Previous clerical experience in a medical practice preferred.
• Strong computer skills.
• Knowledge of medical terminology and office procedures preferred.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
• Maintain strictest confidentiality and discretion.

Responsibilities

• Greeting and checking in patients when they arrive to the office.
• Process incoming telephone calls/messages based on office policy and procedure.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain patient signature on the appropriate waiver(s) according to insurance requirements
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow.
• Verify patient insurance coverage/demographic information at each visit and update when necessary

Skills

Customer service

Interpersonal skills

Confidentiality

Education

High school diploma or equivalent

Job description

Community Care Physicians' Albany Family Medicine office is hiring a full-time Patient Support Specialist to join their team. This 40-hour week runs Monday–Friday 8:00am–4:30pm and offers a $1,000 recruitment/retention bonus.

The ideal candidate provides superior customer service in a medical setting, performs front-desk duties, schedules, verifies insurance, and maintains patient flow. Strong computer skills and confidentiality are important.