Patient Experience & Scheduling Specialist

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a front desk receptionist to join a medical practice or hospital department in Washington, DC. You will greet patients, schedule appointments, register patients, collect co-pays, and provide follow-up requisitions for tests to support efficient patient flow.

You will answer phones, update patient demographics and insurance, process payments, and assist with check-out while upholding excellent customer service standards.

Qualifications

• Excellent interpersonal communication and customer service skills.
• Knowledge of medical terminology and effective oral and written communication.
• Ability to perform in a high-pressure environment and prioritize work.

Responsibilities

• Greet patients and serve as initial contact at the practice or department.
• Schedule appointments and register patients, verify insurance and collect co-pays.
• Process Time-of-Service payments and update demographics and insurance information.
• Answer phones, provide telephone triage, and disseminate messages.
• Prepare reports and records and ensure patient information flows to the medical record.
• Support patient flow and assist multiple providers as needed.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Educational substitution allowed

Tools

IDX/GE Centricity

Job description

MedStar Health is seeking a front desk receptionist to join a medical practice or hospital department in Washington, DC. You will greet patients, schedule appointments, register patients, collect co-pays, and provide follow-up requisitions for tests to support efficient patient flow.

You will answer phones, update patient demographics and insurance, process payments, and assist with check-out while upholding excellent customer service standards.