Patient Experience & Front Desk Coordinator

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Washington, DC area seeks a Front Desk Patient Service Representative to greet patients, coordinate flow, and manage appointments and payments. This role also updates demographics and insurance and provides requisitions for tests.

The ideal candidate has a high school diploma or GED, strong customer service, and familiarity with medical terminology. IDX/GE Centricity experience is preferred to support efficient clinic operations.

Qualifications

• High School Diploma or GED required.
• 1 year relevant education may substitute for 1 year of experience.
• Experience in health care setting preferred and in using registration systems.

Responsibilities

• Greets patients courteously and acts as initial contact.
• Coordinates patient flow and schedules appointments including referrals.
• Registers patients, collects co-pays, and processes time-of-service payments.
• Updates demographic and insurance information and prints follow-up requisitions.
• Answers phones, triages calls, and communicates messages to appropriate teams.
• Maintains neat, accurate records and supports quality improvement initiatives.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Oral communication

Education

High School Diploma or GED

1 year relevant education substitution

Tools

IDX/GE Centricity

Job description

MedStar Health in Washington, DC area seeks a Front Desk Patient Service Representative to greet patients, coordinate flow, and manage appointments and payments. This role also updates demographics and insurance and provides requisitions for tests.

The ideal candidate has a high school diploma or GED, strong customer service, and familiarity with medical terminology. IDX/GE Centricity experience is preferred to support efficient clinic operations.