Patient Experience & Scheduling Specialist

Vanderbilt Health; Vanderbilt (PA); On-site; USD 23,000 - 30,000; Full time

Job summary

Vanderbilt Health in Nashville is seeking a Patient Service Specialist to work directly with patients and families, addressing questions, complaints, or suggestions, and advocate for patients in resolving concerns.

You will greet patients, manage check‑in, answer calls, schedule appointments, prepare charts, and ensure privacy and accurate registrations in EPIC. The role emphasizes compassionate service and teamwork within our academic health system.

Qualifications

• 2 years relevant work experience
• Education: High School Diploma or GED

Responsibilities

• Greet patients and guests upon arrival and manage check‑in.
• Respond to each call with the standard greeting and transfer as needed.
• Schedule patient appointments with providers.
• Pull and prepare patient charts and ensure privacy.
• Verify demographic and insurance information at registration.

Skills

Greet patients

Schedule appointments

Phone etiquette

Prepare patient charts

Education

High School Diploma or GED

Job description

Vanderbilt Health in Nashville is seeking a Patient Service Specialist to work directly with patients and families, addressing questions, complaints, or suggestions, and advocate for patients in resolving concerns.

You will greet patients, manage check‑in, answer calls, schedule appointments, prepare charts, and ensure privacy and accurate registrations in EPIC. The role emphasizes compassionate service and teamwork within our academic health system.