Patient Experience & Scheduling Specialist

Vanderbilt Health; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt Health in Nashville, TN seeks an Associate Patient Service Specialist to support patient flow before, during, or after appointments. You will facilitate efficient workflows, assist with technology usage, and communicate effectively with patients and care teams.

Responsibilities include scheduling, registration, and coordinating with outside facilities to ensure orders are ready before visits. A critical role in routing via patient portal is emphasized.

Qualifications

• Associate Patient Service Specialist responsibilities are required.
• Scheduling appointments and procedures via clinical communication, work queues, and patient portal messages.
• Manage registration and patient work queues.
• Coordinate with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicate with patients through the patient portal using critical decision making to route appropriately as applicable.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.

Job description

Vanderbilt Health in Nashville, TN seeks an Associate Patient Service Specialist to support patient flow before, during, or after appointments. You will facilitate efficient workflows, assist with technology usage, and communicate effectively with patients and care teams.

Responsibilities include scheduling, registration, and coordinating with outside facilities to ensure orders are ready before visits. A critical role in routing via patient portal is emphasized.